12 hour Reschedule policy. 3 Hour cancellation policy or client will be charged for full amount of massage. If using Pre paid voucher, please read fine print.
Online Voucher Clients have a 24 hour cancellation policy or voucher has $15 fee for same day cancellations and $25 for no call no shows or voucher is forfeited. Please read descriptions before booking appointments. All massage appointments are pending until confirmed by Prolong Symmetry. Excluding members.
$20 fee will be added to massage times that start times before 12 pm on weekends after 6:15 pm. After 6:15pm on weekdays. Including vouchers. Members have Saturday 10am-11:30am free of charge. No vouchers are accepted on Saturday mornings.
Up to $30 reissue fee if coupon, voucher, or deal needs to be extended after expiration date if voucher is one year old. Not all vouchers/coupons are applicable.
All credit card transactions have a 3% charge.
Appointments are subject to availability.
No refunds. If using online voucher please contact company you bought from to see if refunds apply.
Vouchers are valid for ONLY massages that is stated.
Discounted Certificates are valid for up to 5 years, there may be a post sale after 1 year up to $30, or voucher is redeemed at discounted value.
Appointments can be made over the telephone ONLY if there is a cancellation. All bookings are made online. If appointment is made over the telephone a credit card number will be asked to hold your time spot unless client gives a valid email address.