Please read the following information carefully.
The services that we provide are limited. If you believe that we can provide a service that is not listed here, you should contact us on +352 22 98 64 before making a booking (choose the option for ‘consular services’ when prompted) or email us at consularsection.luxembourg@fco.gov.uk.
LIST OF CONSULAR FEES
FEES
Our fees are not refundable. While Consular staff will give you as much advice as they can, it is your responsibility to ensure that you are obtaining the correct service. If you are unsure, you may wish to take legal advice before booking the service. As the power to perform Notarial acts is given to Consular staff by domestic United Kingdom legislation, we are unlikely to be able to carry out acts for use in countries other than the United Kingdom and Overseas territories, and Commonwealth countries without diplomatic representation in Luxembourg.
Please note that fees are subject to change without notice. A list of current fees can be found on our website.
HOW TO PAY
We accept payment by Visa, Mastercard, debit card (Visa or Mastercard only) which will be converted into GBP or by cash (euro). We do not accept personal cheques.
If you need to cancel or modify your booking, you will be able to do so by following the link in the confirmation e-mail.
Complaints procedure
The Foreign and Commonwealth Office is committed to providing a high-quality service to everyone we deal with. We welcome your views on the services that the Embassy provides, as they will help us to identify what we do well and what we could do better.
Feedback and suggestions on consular services
We welcome your views on the support we provide as this will help us to identify what we do well and what we could do better. If you have any feedback, suggestions or complaints about the consular services we have provided please email us at feedback.consular.services@fco.gov.uk
We aim to respond to complaints relating to consular services within 20 working days.
More information about providing feedback on consular services can be found here
Passport feedback
To find out how to provide feedback on passport services please click here
Feedback on the ‘UK and Luxembourg’ pages on GOV.UK
To provide feedback on the ‘UK and Luxembourg’ section of GOV.UK, please email: DATA PROTECTION
The Foreign and Commonwealth Office holds and uses data for purposes notified to the Information Commissioner under the Data Protection Act 1998 which may be viewed on the Information Commissioner's website. Such personal data may be disclosed to other UK Government Departments and public authorities.
To provide this online service to you, we use an external provider called Clickbook. You will find a link towards their privacy policy at the bottom of each page on their site.
ADVERTISING
The Foreign & Commonwealth Office is in no way responsible for, or endorses, any advertising on this page.