Clickbook has made a major difference in our regular work. Previously our customers used to book their appointments via emails and telephones, postpone them, cancel them all via these two communication channels, requiring a person to deal with every single query. Now, we almost forgot about this "secretarial" type of work and can spend more time dealing with other tasks, which are more important, such as helping vulnerable people, victims of crime etc. Once a month we update the information we have on Clickbook and all else sort of "just happens". Our clients turn up at the times convenient for them, we are always prepared for the right service they require and it works like a charm. In the event of unexpected absence from office, there are always other colleagues, who can manage appointments, or cancel them... great service.
Consular Section, British Embassy Bratislava